The following forms of payment will be accepted:
All orders must be paid for in full before any deliveries can or will take place.
The client accepts and acknowledges delivery will occur within 10 -14 Working Days. All products scheduled for shipping will be handled by Chemistry Care with the utmost care. It is important to us that the client receives their order in the best possible condition.
Chemistry Care will strive to deliver all purchased products within the advised time period. However, all products are subject to availability. In the case that the delivery of an ordered product is delayed, it can be due to a third party and will sometimes be outside our control. Couriers are not able to specify an exact hour of delivery. Any dates that Chemistry Care specifies for the delivery of products are approximations and we cannot be held liable for any costs, damages or losses caused by the courier. The failure to meet approximate delivery dates will not be considered grounds for cancellations.
Chemistry Care will only deliver products to the address as specified on the order. A delivery will only be deemed successful when the client has signed for it with the courier. The client will be required to make all the necessary arrangements to take delivery of the ordered products, whenever they are tendered for delivery. In the case that the client is not available to accept the delivery on the specified date, nor has made any alternative arrangements with the shipping agent, Chemistry Care reserves the right to charge the client for the re-delivery.
Upon receiving any ordered product, the client must notify Chemistry Care in writing if a product has been delivered incomplete or damaged within 48 Hours of the receipt thereof. If no such notification is made, the delivery will be deemed successful and received in full. Thus, Chemistry Care cannot be held accountable for any liability, loss, or damage.
Refunds will be at our discretion. Products must be in a good condition and in original packaging. No refunds will be considered after 7 Working Days from the original purchase receipt date. Please, be advised that cannot offer refunds on Customised Products.
Chemistry Care cannot be held liable for any shipping fees, misconduct or mishandling of goods while in the possession of the Courier Service.
In the case of an unsuccessful delivery, Chemistry Care will not accept any liability for goods lost in transit, unless we are notified in writing within 7 Working Days from the expected delivery date.
A 25% Handling Fee of total of the purchase price will be charged on orders. The client may in certain instances cancel their order. The client will have the opportunity to cancel an order before it is dispatched for delivery. Chemistry Care advises that this be done by email. In the case that the cancellation has been made after the product has been dispatched for delivery, the client will be held liable for the delivery fee as well as a Cancellation Fee of 25% of the original purchased price. Chemistry Care will only be able to process a refund once confirmation has been received that the product has successfully returned to the supplier.
Products that have been Specially Ordered may not be exchanged or returned. Products that have been purchased On Sale may not be exchanged or returned.
In the case that the client wishes to exchange any goods, the following criteria is applicable:
Chemistry Care will ensure that all products purchased are packaged received and shipped via the courier service in a suitable condition.
All designs and packaging on the products will remain the intellectual property of Chemistry Care and may not be used in any other form without prior written consent.
Chemistry Care offers Spa quality cosmetic products for body, hair and skin. The products we offer make use of natural ingredients and are proudly animal cruelty free. We are able to accommodate small and large clientele orders.
In the case that client has failed to adhere to any, if not all of the above mentioned Terms and Conditions, Chemistry Care reserves the right to take further legal steps if situation deems it necessary.